Shipping & Returns

Orders placed through this site are shipped via UPS Ground Delivery. Orders are not guaranteed to ship the same day they are placed. After-hours or weekend orders will be processed the next business day. Please contact us if an expedited order is needed. Any order with expedited shipping is subject to availability of the product; if the product is not available to ship on the same day it was ordered, it will be shipped with the chosen shipping option when it becomes available.   

The shipping calculator is an approximate estimation. Shipping cost calculations may be quoted both too high or too low. If the calculation at checkout is not within 10% of the actual shipping cost, the shipping price will be adjusted.

All shipping times, product build times, and product assembly times are in business days. Most items will ship within 48 hours or less. Other items take 3-5 business days, while some items are custom built to order. Multiple packages may take longer to ship. We ask for your patience as we work hard to ship your items as fast as possible. UPS scheduled delivery dates sent are estimates subject to change when trucks, planes, and processing centers run later than expected. Never schedule an install time, register for a race, or other event based on estimated delivery dates.

Orders shipping to Canada may be subject to additional international fees after purchase. Customer is responsible for all international fees, customs, duties, taxes, or other associated costs. We may charge customer's original payment method anytime after sale relating to any additional charges billed directly to Goerend on applicable orders. 

Once an order begins processing, we immediately work to complete the order as soon as possible. We understand that orders may need to be edited by the customer. Items may need to be changed, added, or subtracted to orders. We do our best to accommodate all our customers' needs. Sometimes, an order may be too far completed to be edited. We are unable to edit any orders awaiting shipment, shipped orders with tracking information, or any orders with completed invoices. If an order is too far completed to be edited, we will create a new order and immediately work to complete the order as soon as possible.

We do not accept returns after 15 days of the delivery date unless there are extenuating circumstances. All returns are subject to inspection. We may at our discretion refuse to authorize your return or charge up to a 20% restocking fee on uninstalled parts. Returned products that appear to be handled, packaged, or shipped improperly by the customer will not be accepted. Returned custom-ordered parts will not be accepted. Returned products that appear to have been used are not accepted unless there is a valid warranty issue. Cancelled orders may be subject to an administrative fee of up to 5%.